Privacy Policy - Bromley Removals

Last updated: 25 June 2026

This Privacy Policy explains how Bromley Removals collects, uses, stores, shares, and protects personal data. It applies to all Bromley Removals customers in the area, including individuals who request quotes, book services, receive removals support, or otherwise interact with our services. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Bromley Removals provides removals-related services for domestic and commercial customers. In the course of delivering these services, we may collect and process personal data about customers, prospective customers, suppliers, and other individuals connected to a booking or enquiry.

For the purposes of data protection law, Bromley Removals is the data controller for the personal data described in this policy, unless otherwise stated. This means we decide why and how your personal data is used.

2. Personal Data We Collect

We only collect personal data that is necessary for our legitimate business purposes and to provide our services effectively. The categories of data we may collect include:

Identity data: name, title, and any relevant identification details.
Contact data: address, email address, telephone number, and service location details.
Booking and service data: moving dates, inventory lists, access information, property details, and service preferences.
Payment and billing data: payment status, invoicing information, and transaction records. We do not store full card details where payment is handled by a secure third-party provider.
Communication data: enquiries, messages, call notes, complaints, feedback, and correspondence history.
Technical data: IP address, browser type, device information, and usage data where relevant to our systems.
Special category data: we do not usually seek this type of data. However, if you voluntarily provide information that may reveal health needs, access requirements, or other sensitive details relevant to a removal, we will only process it where lawful and necessary.

We may receive personal data directly from you, from someone acting on your behalf, or from third parties involved in the provision of our services, such as payment processors or subcontracted service providers.

3. How We Use Your Data

We use personal data for the following purposes:

to provide quotes and manage bookings;
to plan and carry out removals services;
to communicate with you before, during, and after a service;
to process payments, invoices, and refunds where applicable;
to manage customer relationships and respond to enquiries or complaints;
to maintain internal records and service quality;
to protect against fraud, misuse, and security incidents;
to comply with legal, accounting, insurance, and regulatory obligations.

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for a compatible purpose and the law allows us to do so.

4. Lawful Basis for Processing

We process personal data only where we have a lawful basis under data protection law. Depending on the circumstances, the lawful bases we rely on may include:

Contract

We process data where it is necessary to enter into or perform a contract with you. This includes preparing quotes at your request, managing bookings, arranging removals, and handling payment administration.

Legal Obligation

We may process data to comply with legal obligations, including tax, accounting, insurance, and record-keeping requirements.

Legitimate Interests

We may process data where it is necessary for our legitimate interests, provided your rights and freedoms do not override those interests. Examples include improving our services, maintaining business records, handling customer enquiries, and preventing fraud or misuse.

Consent

In limited cases, we may rely on your consent, for example if we need to process certain optional data that is not necessary for the service. Where consent is used, you may withdraw it at any time.

Vital Interests

In rare circumstances, we may process data to protect someone’s vital interests, such as where safety concerns arise during a removal.

5. Data Sharing and Processors

We do not sell your personal data. We may share it where necessary and proportionate for the purposes described in this policy. This may include sharing data with processors and other trusted parties that help us operate our business.

Processors are organisations that process personal data on our behalf under contract. They may include:

IT and cloud service providers that host our systems and store records securely;
payment service providers that handle secure transactions;
accountants and bookkeeping providers that support financial administration;
customer management or communication tools used to manage service enquiries and bookings;
subcontracted service providers involved in delivering a removal where necessary;
legal, insurance, or claims professionals where needed to handle disputes or compliance matters.

Where processors act on our behalf, they are required to protect your data, follow our instructions, and use it only for specified purposes. We may also disclose personal data if required by law, court order, or regulatory authority, or to protect our rights, property, customers, or staff.

6. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or equivalent legal protections designed to keep your data secure and compliant with UK GDPR requirements.

7. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting obligations. Retention periods depend on the type of data and the context in which it is held.

As a general approach:

booking and service records are kept for a period necessary to manage the customer relationship and resolve any follow-up issues;
financial and accounting records are retained for the period required by law;
communications and complaint records are kept for as long as needed to respond effectively and demonstrate compliance;
where data is no longer required, it is securely deleted, anonymised, or destroyed.

In some circumstances, we may retain records for longer where necessary to establish, exercise, or defend legal claims.

8. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:

Right of access: you can request a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete data.
Right to erasure: you can request deletion of your data in certain circumstances.
Right to restrict processing: you can ask us to limit how we use your data in some cases.
Right to object: you can object to processing based on legitimate interests, and in some cases to direct marketing.
Right to data portability: you can request certain data in a structured, commonly used format where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent: where we rely on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will respond in accordance with legal timeframes and may need to verify your identity before taking action. We aim to deal with all requests fairly and promptly.

9. Data Security

We use appropriate technical and organisational measures to protect personal data from accidental loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, encryption where appropriate, staff training, and restricted retention of records. Although no system can be guaranteed to be completely secure, we take data protection seriously and continually review our safeguards.

10. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children unless it is provided by an adult customer in connection with a household move or related service. If we become aware that we have collected data improperly, we will take appropriate steps to delete it or seek necessary authorisation.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or the way we process personal data. The latest version will apply to the use of your data from the date it is published. We encourage customers to review this policy periodically so they remain informed about how their information is handled.

12. Summary of Our Commitment

At Bromley Removals, we believe personal data should be handled with care, respect, and transparency. We collect only what we need, use it only for lawful purposes, keep it securely, and retain it for no longer than necessary. We also work with trusted processors under appropriate safeguards and ensure customers have meaningful control over their information.

By using our services, requesting a quote, or otherwise engaging with Bromley Removals, you acknowledge that your personal data may be processed in line with this Privacy Policy and applicable data protection law.