Bromley Removals Terms and Conditions

These Terms and Conditions set out the basis on which Bromley Removals provides domestic and commercial moving services, packing support, loading, transport, unloading, and related services. By making a booking, you agree that these terms apply to the service provided. Please read them carefully before confirming any arrangement. These terms are intended to be clear, fair, and practical, and they apply to all removals services supplied unless we agree otherwise in writing.

In these terms, "we," "us," and "our" mean Bromley Removals, and "you" means the customer, client, or authorised representative who requests the service. References to a booking include any quotation accepted by you, whether accepted verbally, in writing, by email, or through an online confirmation process. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force.

These terms cover our standard moving and associated handling services only. They do not create any guarantee of a specific completion time unless we have expressly agreed one in writing. Where a service is arranged for a fixed date, the booking remains subject to access, traffic, weather, parking, and the accuracy of the information you provide. Any special arrangements must be agreed before the move date and may affect the price, timings, or resources required.

Booking process begins when you provide us with details of the move, including collection and delivery addresses, property type, access restrictions, items to be moved, parking requirements, and any special handling needs. Based on that information, we may provide a quotation or estimate. A booking is only confirmed once you accept the quotation and we acknowledge the booking in writing or by other clear confirmation. We reserve the right to revise a quotation if the information originally provided is incomplete, inaccurate, or materially changes before the service date.

Any quotation is based on the assumptions stated within it and on the information you provide. If the actual work is greater in volume, weight, complexity, or time than described, we may charge additional fees at our prevailing rates. Examples include extra floors, long carrying distances, delayed access, dismantling not previously requested, or the need for additional vehicles or crew. We will normally discuss such adjustments with you as soon as reasonably possible.

It is your responsibility to ensure that the property is ready for the move on the agreed date and that all items to be moved are clearly identified. You should remove or secure valuables, personal documents, cash, jewellery, and fragile items unless we have expressly agreed to handle them. Where you ask us to move items of special value, you must notify us in advance so that we can confirm whether and how those items can be carried.

Payments are due in accordance with the quotation or invoice issued for the service. Unless otherwise agreed in writing, payment must be made by the due date stated on the invoice, and in some cases payment may be required before unloading or upon completion of the move. We may request a deposit to secure a date, especially for larger bookings or services requiring dedicated planning.

All prices are subject to the terms shown in the quotation and may be expressed exclusive or inclusive of VAT depending on the service and our tax position. If VAT applies, it will be shown separately where required. Any waiting time, additional labour, parking charges, congestion charges, tolls, ferry fees, storage charges, disposal fees, or other third-party costs may be added if they arise during the performance of the service and are not included in the original quotation.

If payment is not made when due, we may suspend further work, retain goods within the limits permitted by law, or cancel the booking without liability for any resulting delay. You will remain responsible for unpaid sums, including any recovery costs incurred by us in enforcing payment, to the extent permitted by law. Failed payments, chargebacks without valid reason, or materially misleading payment instructions may also result in a cancellation charge or administrative fee.

Cancellations and rescheduling must be notified as soon as possible. If you cancel after confirming a booking, we may charge a cancellation fee based on the notice given, the resources reserved, and any costs we have already incurred. For example, where crew, vehicles, or specialist equipment have been allocated, a short-notice cancellation may result in a charge reflecting lost time and preparation. If we cancel due to reasons within our control, we will usually offer a new date or refund any advance payment for the affected service.

Where a move is postponed or rescheduled by you, we will try to accommodate a new date, but availability cannot be guaranteed. A rescheduled booking may be treated as a fresh booking for pricing or operational purposes if the move details have changed or if the new date affects availability. If access is not available, keys are not released, parking cannot be arranged, or the premises are not ready at the agreed start time, we may treat the booking as cancelled by you and charge accordingly.

We are not responsible for delays caused by events outside our reasonable control, including severe weather, road closures, accidents, strikes, civil disturbance, utility failures, or governmental restrictions. In such cases, we may rearrange the service, alter the route, postpone the move, or modify the means of performance where reasonably necessary. Any additional costs arising from such events may be charged to you if they are unavoidable and directly connected to the service requested.

Liability is limited to losses or damage caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We will not be liable for loss or damage resulting from items that were already defective, poorly packed by you, inadequately protected, or improperly assembled before our arrival. Unless we have agreed to pack the items ourselves, you are responsible for ensuring that cartons, containers, and loose contents are packed securely and labelled correctly.

We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or loss arising from delays, except where such exclusion is not permitted by law. Any claim for damage must be reported to us promptly and, where possible, before the items are unpacked or moved on. You should inspect goods as soon as reasonably practical after delivery and give us written notice of any alleged loss, theft, or damage within a reasonable period.

Where our liability is established, we may choose to repair, replace, or compensate for the affected item, subject to any agreed valuation, declared value, or insurance arrangement. Unless otherwise stated in writing, our standard liability is not a substitute for your own insurance cover. It is your responsibility to arrange suitable insurance for goods that are particularly valuable, fragile, antique, irreplaceable, or of sentimental importance.

Waste regulations apply where the service includes removal of unwanted items, packaging materials, broken goods, or general waste. We will handle waste only in a lawful and responsible manner. Any disposal service is provided subject to applicable environmental rules, waste carrier requirements, and duty-of-care obligations under UK law. You must not ask us to transport prohibited waste, hazardous substances, asbestos, clinical waste, gas bottles, chemicals, oils, batteries, or other items that require specialist treatment unless this has been expressly agreed and lawfully arranged in advance.

If we agree to remove waste from your premises, you confirm that you are authorised to dispose of those items and that the waste is accurately described. You must tell us if any item may contain hazardous components or contaminants. Where waste transfer notes, evidence of lawful disposal, or other documentation is required, we may retain records in accordance with legal requirements. We reserve the right to refuse any item that we reasonably believe cannot be lawfully carried or disposed of.

Any recyclables, reusable materials, or donated goods may be separated where appropriate and lawfully permitted, but we do not guarantee reuse or recycling outcomes unless specifically stated in writing. You remain responsible for ensuring that your own waste is segregated properly and for obtaining any necessary landlord, freeholder, or local authority permissions where relevant. Misdescription of waste may result in extra charges, refusal of collection, or reporting to the proper authorities where required by law.

Customer obligations include providing accurate information, ensuring safe and reasonable access, and securing all children, pets, and non-essential persons during loading and unloading. You must ensure that the premises are in a condition suitable for the movement of heavy items and that floors, stairs, lifts, doorways, and pathways can be used safely. We may decline to handle any item if we believe it presents an unacceptable risk to persons or property.

You are responsible for disconnecting appliances, utilities, or fittings unless we have agreed to do so and are permitted by law to carry out that work. Any appliance, item, or piece of furniture should be emptied before transit, unless it is expressly agreed otherwise. We do not accept responsibility for goods left inside drawers, cupboards, safes, or concealed compartments unless we have been told about them in advance and agreed to take them as part of the service.

Goods in transit and storage may be subject to separate conditions where storage, holding, or delayed delivery is arranged. In those cases, additional terms about access, release, inspection, and payment may apply. If there is any conflict between these terms and any service-specific storage or insurance terms, the service-specific terms will apply for that part of the arrangement.

Complaints should be raised as soon as possible so that we can review the issue and, where appropriate, investigate promptly. Please provide reasonable details of the concern, including the date, nature of the issue, and any supporting information. We aim to deal with matters fairly and efficiently, but no complaint procedure limits your statutory rights.

We may need to inspect the goods, vehicle records, delivery notes, photographs, or packing details before deciding whether a claim is valid. Failure to preserve damaged items or to allow reasonable inspection may affect our ability to investigate. Any settlement, refund, or repair offered by us does not constitute an admission of liability beyond what is required by law or agreed in writing.

Variation of terms may only be made in writing by an authorised representative of Bromley Removals. If we do not enforce a particular provision on one occasion, that does not mean we waive the right to enforce it later. These terms form the entire agreement between you and us for the relevant service unless a separate written contract states otherwise.

Governing law and jurisdiction apply to these Terms and Conditions. The agreement is governed by the laws of England and Wales, and any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, nothing in these terms affects your statutory rights under applicable UK consumer law.

Severability means that if any part of these terms is held invalid, unlawful, or unenforceable, that part will be removed or limited only to the extent necessary, and the rest of the terms will remain effective. Any delay by either party in exercising rights under these terms will not prevent later enforcement of those rights.

Acceptance of service confirms that you have read, understood, and agreed to these Terms and Conditions for Bromley Removals. By proceeding with a booking or allowing the service to begin, you confirm that you have authority to do so and that all information supplied is complete and accurate to the best of your knowledge. These terms are designed to support a professional, transparent, and lawful removals service while setting clear expectations for both parties.